Customer Support

Top questions

• How do I uninstall the software?
• I have lost my registration info. How do I get replacement?
• How do I install the full version of the software?
• What is considered a personal, non-commercial use?
• My license key does not work. What do I do?

Browse all questions

• Downloading and Installing
  • How do I uninstall the software?
  • How do I install the full version of the software?
  • Is your software available for Mac?
  • Setup program says that the file is corrupted.
  • Download links do not work. How do I get the software?
  • Setup password does not work. What do I do?
• Ordering, Licensing and Activation
  • I have lost my registration info. How do I get replacement?
  • What is considered a personal, non-commercial use?
  • My license key does not work. What do I do?
  • My e-mail address was rejected by your order form.
  • How do I purchase a site or an academic license?
  • I have paid, but have not received any information.
  • Why do I have to pay VAT tax?
  • Can I get your product on a CD?
  • How do I get the product, I have purchased?
• Updates and Upgrades
  • How do I get the updates?
  • How do I get and install my free upgrade?
  • How do I get my version 7 upgrade?
• Using Easy GIF Animator
  • How do I add sound to my animation?
  • How do I make transparent background?
  • What is the size limit for the animated images?
  • Colors are distorted when I save my animation. How can I fix this?
  • Why am I getting "not enough storage" error?
  • My images loose quality because colors are removed.
  • How to link separate frames of an animated GIF to separate web pages?
  • What is the difference between Personal and Pro edition?
  • My GIF file does not work with Outlook.

Search answers

Other options & tools

• Lost license key recovery
  Recover lost or never-received license key and download information.
• Customer self-help forum (not monitored)
  Find answers, exchange experience and post your questions to other users.
• Browse documentation
  Browse contents of the Easy GIF Animator online documentation.
• Contact support team
  If your question is not answered on our support pages, please do not hesitate to contact us.