Contact support team

Is your question listed below?

• I have lost my registration info. How do I get replacement?
• What is considered a personal, non-commercial use?
• My license key does not work. What do I do?
• My e-mail address was rejected by your order form.
• How do I purchase a site or an academic license?
• I have paid, but have not received any information.
• Why do I have to pay VAT tax?

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Is your question listed below?

• How do I get the updates?
• How do I get and install my free upgrade?
• How do I get my version 7 upgrade?

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Is your question listed below?

• How do I uninstall the software?
• How do I install the full version of the software?
• Is your software available for Mac?
• Setup program says that the file is corrupted.
• Download links do not work. How do I get the software?
• Setup password does not work. What do I do?

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First, please check if your order is covered by our 30-day money-back guarantee.

If your order is covered, click here to request a refund.

Is your question listed below?

• How do I add sound to my animation?
• How do I make transparent background?
• What is the size limit for the animated images?
• Colors are distorted when I save my animation. How can I fix this?
• Why am I getting "not enough storage" error?
• My images loose quality because colors are removed.
• How to link separate frames of an animated GIF to separate web pages?

If your question is not listed, click here to open contact form.

Is your question listed below?

• How do I uninstall the software?
• I have lost my registration info. How do I get replacement?
• How do I install the full version of the software?
• What is considered a personal, non-commercial use?
• My license key does not work. What do I do?
• How do I get the updates?
• Is your software available for Mac?
• My e-mail address was rejected by your order form.
• How do I purchase a site or an academic license?
• Setup program says that the file is corrupted.

If your question is not listed, click here to open contact form.